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A New Hope Home Care Family at the Holiday Parade
A New Hope Home Care Family at the Holiday Parade

701 Merrimon Avenue
Asheville, NC 28804

Phone: 828-255-4446
Fax: 828-255-4456

Call Today: (828) 255-4446   |   Contact Us


A New Hope Home Care, Inc.
POLICY: Education of COVID-19 for Employees and Clients
Effective Date: March 9, 2020 
Revised Date: April 1, 2020
PURPOSE: To educate our employees and clients on our policy and information regarding COVID-19 (Coronavirus)
What is a coronavirus?
The CDC is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in almost 90 locations internationally, including in the United States. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).
Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.  
The complete clinical picture with regard to COVID-19 is not fully known. Reported illnesses have ranged from very mild (including some with no reported symptoms) to severe, including illness resulting in death.
What if I (Employee or Client) have been exposed to COVID-19?
Take temp: Please take your temperature before each shift and report any temperature over 100.0° to the office and your primary care physician. 
Washing hands: Wash hands with soap and water for at least 20 seconds upon arrival at client’s home, and periodically while on your shift.  Always wash hands before and after assisting client with any type of care, as well as before leaving your shift.
Disinfecting: We are getting bleach to make disinfectant solution, to ONLY BE USED ON HARD SURFACES.  Please follow these guidelines for diluting, wear gloves while using, and make client aware so as to avoid any damage to property.  All high touch surfaces should be wiped down at the beginning and end of your shift.
Shoes: Please don shoe covers or bring an extra pair of shoes to keep at client’s home.
Masks: Masks will be distributed by beginning of next week (4/13/20 – 4/15/20) at the latest.  Please wear them at client’s home.
Gowns/Extra clothes: We are working on getting additional gowns for folks that actively hold or come into personal contact with clients.  Please keep a change of clothes or bring an extra set of clothes to change into upon arrival at the home.  This is extremely important for caregivers that work with more than one client per day.Our goal will be to minimize any spread of the virus.
Employees and Clients –
If someone (client/client’s family in the home or employee) tests positive for COVID-19, they will be required to follow his/her medical doctor’s guidelines for self-quarantine. Your doctor will determine when you are no longer at risk of transmission.  We will require a doctor’s note releasing an employee back to work.  For employees, if you should have to be out of work, you may use accrued PTO during your absence from work. For clients/client’s family, we will want to know from your doctor that everyone in the home is no longer at risk of transmitting the virus. Unfortunately, due to the unknowns of this virus and the seeming susceptibility for it to spread, we will not be able to provide care in the client’s home until the virus is no longer transmissible by any family members living in the home. 
The complete policy is being disseminated to all clients and employees.  Clients and Employees can contact the office should they need another copy of  the policy.
Please go to the CDC for up-to-date guidelines and information: